Terms of delivery

IDÄN SYDÄN 2999491-8 (hereinafter the online store) sells products to individuals and businesses in Finland. We reserve the right to change delivery terms and prices. Product prices include VAT.

Online store contact information

Email: myynti @ idansydan.fi
Postal address: 88930 Lentiira, Finland

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. When placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.

Payment

Visma Pay (Visma Payments Oy, company ID number 2486559-4) acts as the payment intermediary for the online store, which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay’s online service, and Visma Pay or Visma Payments Oy is shown as the payee on the account statement and invoice. Visma Pay forwards the payments to the online retailer. Payment is safe, because all information about the payment transaction is transmitted using an encrypted connection so that no outside party can see the payment transaction information. Read more about Visma Pay: https://www.visma.fi/vismapay/

The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

Payment methods

Via the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuuspankki, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Jousto, Fellow Invoice and Fellow Business Invoice.

MobilePay: You can pay with your MobilePay wallet if you have enabled payment in online stores in the application’s settings. Payments made with the MobilePay wallet are charged from the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.

Visma Pay payment service contact information

Visma Payments Oy (Y-ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8 a.m. to 4 p.m.)
Postal address: Brahenkatu 4, 53100 Lappeenranta

Delivery

Orders are mailed on weekdays. The delivery time for products delivered from the warehouse is usually 3-5 business days. If the delivered products are order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the checkout function of the online store before the final acceptance of the order.

If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.

Returns

The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.

Order cancellation, error liability and complaints

The online store has statutory error liability for the products sold. In cases of complaints, please contact our customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.