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Terms & conditions

Products and prices


Photos and art works will be custom printed according to the customer’s order. The prices presented in connection with the product presentations include 24% VAT. The prices of events and courses includes 10% – 24% VAT.

Payment methods


Purchases are always paid in advance with the payment methods available in the shopping cart.


Larger ordes

For larger orders or special arrangements, we can calculate an offer and bill separately.

Shipping

Packaging and shipping costs in FInland are included in the price. If you want to order products shipping abroad, please contact sanna@lentiira.com

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We will handle the purchases as soon as possible, usually within 4 – 7 working days of receiving your order. Exceptions to delivery will be informed.

Please note that Shipping companies will retain shipments for a limited time. If the product is returned because it has not been picked up on time, we will charge €39 for re-shipment.


Returns


Customized products have no right of return. However we offer 100% satisfaction quarantee, so if you are not happy with the product you can return the product within 14-day from delivery (with exception of larger orders). Customer must pay the cost of return and the returned product must be unused and unharmed. In case of return, contact our customer service for detailed instructions.

The event and course registrations are binding. It is possible to transfer the redeemed seat to another person, but eventual changes must always be confirmed in advance. If the place is canceled 30 days before the event, we will refund the payment, except for €30 office expenses. If the place is canceled within 7 to 30 days before the event, we will refund 50% of the amount paid, except for €30 office expenses. If participation is canceled later, the fee will not be refunded. In case of illness we will refund the fee against medical certificate.

Troubleshooting

If the delivered product is incorrect or damaged, immediately report the product by e-mail to sanna@lentiira.com or phone +358 400 677 667.